Privacy policy

Our name and contact details

Company name: DocJuicr Pty Ltd, Australian Company Number ACN 678 912 662.

Email address: you can contact us at the address shown in our Terms of use.

Website: www.docjuicr.com

Corporate notices or court process may be served on us by email, or at our registered address as indicated in the public register of companies kept by the Australian Securities and Investments Commission.

Introductory

This Privacy Policy should be read in conjunction with our Terms of Use (Terms), available through our website, where the capitalised terms used in this policy that are not defined here are defined.

The Service is a cloud-based service for analysing, manipulating and transforming documents through which users upload documents, process them, and download and/or view output.

In this Privacy Policy, Personal Information means personal identifying information.

What kinds of Personal Information we collect and store

We collect the email address and names of users (Account Information).

Users also may upload User Content containing Personal Information of all kinds. Output may also contain personal information.

Our third-party payment service provider (identified through our website) collects credit card and payment-related information about users.

How we collect Personal Information and where it is stored

We collect Account Information when users create an account, either directly (where offered) or via a single sign-on provider such as Google or Microsoft.

Users also may upload User Content containing Personal Information. Output may also contain Personal Information.

We store such information with one or more cloud service provider(s), who store that information in Australia.

Documents and account information are stored in Australia (Sydney). Where you use an AI feature, the text of those documents, together with the instruction (prompt) for that feature including any customisation you have made to it, is processed by Anthropic outside Australia. Audio and video files you upload are transcribed by Amazon Transcribe in Sydney, Australia.

Our payment service provider is Stripe. Credit card information and payment-related information is collected, processed or stored by Stripe and never by DocJuicr. You should consult Stripe’s Privacy Policy for further details.

Our third-party service providers (TPSPs) who help us provide the Service may use, reproduce, and display Account Information, User Content and Output for the purpose of providing the Service.

Why we collect Personal Information

We collect Personal Information in order to create distinct user identities.

Personal Information contained within User Content is collected by us in order to provide the Service.

How we'll use and disclose Personal Information

We will use or disclose Personal Information for the purpose of providing the Service or for our legitimate corporate purposes, or those of third-party service providers (TPSPs), including upgrading the Service, resolving any issue with the Service, verifying your compliance with, or enforcing, the Terms, including verifying that User Content or Output is not Illegal Material, or for our internal compliance or record-keeping purposes or those of such TPSPs. For other circumstances in which personal information may be disclosed (for example, under subpoena), consult the Terms.

Our TPSPs include Anthropic, PBC, which provides the large language model used by our AI features. User Content is sent to Anthropic only when you run an AI feature, and only the text of the documents you selected, together with the instruction (prompt) for that feature, including any wording of your own that you have saved or entered for it.

Our TPSPs also include Amazon Web Services, which stores your documents and account information in Sydney, transcribes audio and video files you upload (Amazon Transcribe, Sydney), and provides the document-matching (embeddings) used by document chat (Amazon Bedrock, Sydney).

If you import files from Google Drive or OneDrive, we access only the files you choose in the picker, download them once into your DocJuicr library, and store no other data from those accounts. Google user data is used only to import the files you select and is not shared with anyone.

Our TPSPs also include PostHog, which provides product analytics. We send it a record of which functions are used and whether they succeeded. We do not send it your documents, their filenames, or their contents.

Storage and deletion of Personal Information

You are responsible for deleting User Content. User Content is if not deleted generally stored for use, subject to storage limits applicable to a User's subscription tier. We will use reasonable endeavours to delete Output from our servers after a reasonable time after generation.

If required for our corporate record keeping, risk management or compliance purposes or for other legitimate purpose or if we deem it appropriate in view of potential or actual litigation or law enforcement activity, we may retain User Content or Output until such purpose has been discharged or until such potential or actual litigation or law enforcement activity has been completed.

See also “Privacy” section in the Terms.

Do you use AI, and what happens to my documents?

Some DocJuicr features use AI; where a feature does, that is indicated in the app. When you run an AI feature, the text of the documents you select is sent to Anthropic, PBC, which operates the language model, and is processed outside Australia. Where you contact us for support (support@docjuicr.com), the content of that email is likewise processed by Anthropic outside Australia.

That data is submitted to Anthropic pursuant to its commercial terms of service, as published on its website from time to time.

This happens only when you run an AI feature.

No other part of the Service sends your documents anywhere outside our own systems, and you can use every non-AI tool without any document leaving them.

Where a DocJuicr feature uses AI, your content is sent to the provider only to produce your result. DocJuicr does not train any AI model of its own on your content. As at the effective date of this policy (above), the position of our providers is the same: Anthropic’s Commercial Terms of Service, which govern our use of its API, provide that Anthropic “may not train models on Customer Content from Services” (section B, effective 17 June 2025), and Amazon Bedrock does not use customer inputs or outputs to train models, nor share them with model providers. We keep this policy and our supplier arrangements under review. We will inform our customers as soon as we become aware of a material change to those arrangements, and if a supplier’s position changes we will use best endeavours to move, as soon as practicable, to suppliers that provide a no-training guarantee.

Document chat’s matching of your documents (embeddings) is processed via Amazon Bedrock in Sydney, Australia.

How you can access your Personal Information, or ask for a correction

By email (see “Our name and contact details”). You may be required to take reasonable steps to authenticate your identity.

How to lodge a complaint if you think your information has been mishandled

By email (see “Our name and contact details”), setting out all material details of your complaint, supporting documentation where available, and identifying clearly the grounds of complaint relied on.

How we'll handle your complaint

See the section “Complaints Handling” in the Terms.

If we are likely to disclose your information outside Australia and, if practical, which countries we are likely to disclose the information to

All Account Information, User Content and Output is stored in Australia on behalf of DocJuicr Pty Ltd. We do not disclose it outside Australia except: (a) when you run an AI feature, the text of the documents you select is processed outside Australia as described above; and (b) otherwise as permitted by and in accordance with the Terms, for example under a foreign subpoena.

Credit card information and payment-related information is collected, processed or stored by our payment service provider, Stripe. You should consult Stripe’s privacy policy for further details including where such information may be stored or disclosed.