Terms of use

Welcome to DocJuicr, a software-as-a-service solution provided by DocJuicr Pty Ltd, Australian Company Number 678 912 662 (we, us or our) to you, the user (you or your) through our website www.docjuicr.com and any other associated URLs from time to time (each, a Website). We are based in Melbourne, Australia.

Our email address is: .

Please read these Terms of Use (Terms) carefully before using DocJuicr and the DocJuicr functionality and software provided through Websites (the Service). By using the Service, you agree to be bound by these Terms.

Your agreement with us includes these Terms and the pricing and other subscription details set out on the Websites.

All references to times and business hours are references to times and business hours in Melbourne, Australia (AEST or AEDT, as appropriate).

1. Service description

a. The Service is a cloud-based service for analysing, summarising and/or annotating documents, in some cases with the assistance of artificial intelligence (AI features), through which users upload documents, process them, and download and/or preview output (User Operations).

b. We grant you a non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms.

c. To use the Service, you agree to have a computer or mobile device with an up-to-date operating system and web browser, and a fast internet connection.

d. We use best endeavours to support the Edge, Chrome and Safari browsers, however we do not guarantee that all updates to these browsers will be supported immediately or at all.

e. All browsers other than Edge, Chrome and Safari may encounter problems and are unsupported.

f. Any Ad Blocker or similar popup prevention software you run may interfere with the Service.

g. Some firewall or anti-virus services you run may need to be configured to let you use the Service. We do not guarantee that our service is compatible with your firewall or anti-virus service, and you may need to change or configure them to use the Service.

h. We may change, modify or remove some or all of the features of the Service at any time and at our sole discretion. You agree to discontinue your subscription immediately if such changes do not satisfy you.

i. We may make available enhancements or updates to the Service, at user request or on our own initiative, but are under no obligation to do so.

j. References to forthcoming features or features that are said to be “coming soon” (or similar) do not have any particular timeline attached to them. You should not subscribe to a paid tier of the Service in the expectation any such feature will come online during the current billing cycle or at any particular time.

k. If you are using the Service in your capacity as an employee, officer or agent of a third party, you warrant to us that you are duly authorised to use the Service and your use of the Service does not breach any obligation you owe to that third party.

2. User accounts

a. To access the Service, you agree to create a user account and provide accurate and complete information.

b. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

c. You agree to notify us immediately of any unauthorised use of your account or any other breach of security.

d. Accounts or account credentials must not be shared by or between users, whether within the same organisation or not.

e. If you wish to create a corporate account with sub-accounts, please contact us by email.

f. You agree to not enter the payment details of any person other than you into the payment screens forming part of or associated with the Service without their written authorisation.

g. Due to regulatory, technical or cybersecurity reasons, you may not be able to access the Service from any particular location, workplace or device.

h. You warrant that, prior to subscribing for a paid tier, you have used the Service on a demo tier for a sufficient time to enable you to judge that:

i. the Service is of adequate quality;

ii. the Service conforms with the description given;

iii. the Service is suitable for your purpose (if you have disclosed your purpose to us); and

iv. you have sufficient access to the Service from your intended location, workplace or device to enable you to use the Service satisfactorily.

3. Fees and payment

a. The Service is provided on a monthly subscription basis. Current pricing plans are available through our Websites.

b. The billing cycle is determined on a per user account basis and depends on the day of the month on which you first started a paid subscription.

c. You agree to pay the applicable subscription fees in advance, and any renewal fees thereafter, in accordance with your billing cycle.

d. We reserve the right to change our fees at any time, with effect from your first billing cycle after the change. If you do not wish to pay the changed fee, you must downgrade your subscription to a cheaper, or a free, tier before the start of the billing cycle.

e. You may downgrade your subscription at any time. A downgrade to the free demo tier takes effect from the end of the current billing cycle, and you will not receive a refund or credit for the balance of that cycle even if you do not need to be on the higher tier. A downgrade from one paid tier to another takes effect immediately, and the unused portion of the higher fee is credited against your next billing cycle in accordance with our payment service provider’s proration rules. Any such credit may only be applied against future fees for your account: it is not refundable or payable in cash, and any credit that remains unused when your subscription ends is forfeited.

f. You may upgrade your subscription at any time through the Service. This will take place immediately and you will be charged a pro-rata amount until the start of the next billing cycle.

g. You may cancel your subscription at any time through the Service (Subscription settings) or through the billing portal linked from it. Cancellation of a paid subscription takes effect from the end of the current billing cycle; you keep the features of your tier until then and are not charged again. You may close your account altogether by sending an email request to our email address set out above.

h. Our third-party payment service provider may experience interruptions or outages which may mean your ability to subscribe or upgrade or downgrade your subscription is suspended. You agree that we will not be liable to you for any such interruptions or outages.

i. If you find that your monthly usage is likely to be higher than the top tier allows, you may contact us by email to request a bespoke individual subscription plan, which we may extend in our discretion at a price to be negotiated.

j. Pricing for and availability of multi-user corporate accounts and bespoke individual accounts is in our absolute discretion and will be struck by negotiation. Unless otherwise agreed in writing, these Terms apply to any such arrangement.

k. All new subscriptions, upgrades and downgrades must be effected through the Service except multi-user corporate subscriptions or bespoke individual subscriptions.

l. Each subscription tier carries limits, including the number of pages processed per month, the number of pages processed by AI features per month, and storage, as set out on the Websites from time to time. Unused allowance does not carry over to the next billing cycle. AI features are not available on the demo tier. We may vary the limits of a tier with effect from your next billing cycle.

4. Service availability and support

a. The Site may be unavailable from time to time for regular and ad hoc maintenance purposes. We will aim to resolve unforeseen interruptions reasonably promptly within our normal business hours, and within a reasonable timeframe if they occur at other times.

b. While we take reasonable steps to maintain the Service, we do not provide any warranty as to the Service’s availability or warrant that you will have uninterrupted access to the Service. We make no representations about the percentage of time during which the Services will be accessible.

c. We provide basic support by email for the Service during our normal business hours. You agree to provide all appropriate information in any communications with us to enable us to assist you. We will use best endeavours to respond promptly, but we do not warrant any particular response time, which may fluctuate due to demand or the state of the Service.

d. We may seek to contact you in real-time by phone or instant message to discuss any issue you submit. You agree to provide reasonable personal and other details on request to enable this and to verify you are the account holder. Failure to provide such details will result in your query being unresolved.

e. Our staff have the right to work free of harassment, intimidation or rudeness. Any failure to maintain polite and respectful standards of professional communications at all times in emails, instant messages or oral communications will mean that your query may not be responded to at all, or in a timely manner.

5. Acceptable use

a. You agree to use the Service only for lawful purposes and in compliance with these Terms. You warrant that all use you make of the Service is lawful in the jurisdiction of the law by which these Terms are governed and, if different, in the jurisdiction in which you are located, reside and/or have a place of business (Relevant Jurisdiction).

b. You agree to not use the Service in a way that constitutes a crime or a civil wrong, that unlawfully harms us or any third party, or that would bring us, or the Service, into disrepute, in any Relevant Jurisdiction.

c. You agree to not attempt to gain unauthorised access to the Service or any related systems or networks.

d. In our discretion, we may proactively or reactively access, review or retain your use of the Service, or any content you upload to the Service (User Content), or any output of the Service initiated by you (Output), to verify compliance or evidence non-compliance with these Terms and for cybersecurity or malware screening, or for the purposes of operating, upgrading, or addressing any issue with, the Service. You grant us a licence to do so, and also warrant that us doing so will not infringe any other person’s rights. See “Privacy” section below as to what we may do with that information, to the extent it relates to personal identifying information (Personal Information). The same conditions apply to business confidential information.

e. You agree to not to (without lawful excuse) use the Service, to upload, process or download any User Content or Output that constitutes or would, if uploaded, processed or downloaded, constitute any of the following (Prohibited Material):

i. material the transmission, processing or storage of which (by any person, including you, us, or our third-party service provider (TPSP)) constitutes, or would constitute, a crime or a civil wrong under the law of any Relevant Jurisdiction;

ii. child abuse material, including sexual depictions of children generated by generative AI;

iii. revenge pornography or other non-consensual indecent images, including those generated by generative AI;

iv. terrorism related material;

v. illegal hate speech;

vi. Nazi symbols or other illegal or banned symbols;

vii. hacker or dark web related or derived material;

viii. defamatory material or material the transmission of which constitutes or would constitute the torts of injurious falsehood, deceit or misleading and deceptive conduct or allied wrongs under statute or under foreign law;

ix. any material containing malware or computer viruses;

x. any material the uploading, processing or downloading of which infringes or would infringe any person’s intellectual property rights;

xi. any material that was obtained directly or indirectly by reason of a breach of confidence or breach by any person of their fiduciary obligations, or official or professional secrecy or confidentiality obligations;

xii. any material that is the subject of a take-down or similar notice of the E-Safety Commissioner, Information Commissioner, Australian Communications and Media Authority, or similar Australian or foreign regulator; and

xiii. any other illegal or abusive material whether or not of a similar kind.

f. A lawful excuse for present purposes is where you are required as a judicial officer or other officer of the Court, arbitrator, mediator or evaluator, law enforcement officer, legal practitioner, forensic accountant, expert witness, or similar person, to handle, inspect or analyse such material for judicial, arbitral, evaluative, law enforcement, litigious, forensic or similar purposes.

g. You agree not to misuse the Service by:

i. attempting to gain access to, alter or disrupt any account, software, hardware (including, without limitation, the Service) or network relating to the Service without authorisation;

ii. using automatic scripts or programs (including web crawlers) to access or attempt to gain access to the Service;

iii. attempting to access the Service other than through a Website or as otherwise permitted by us; or

iv. removing or altering any copyright, trademark, logo or other proprietary notice or label appearing on or in the Service.

h. You agree not to compete with or free-ride on the Service by, without our prior written agreement:

i. reverse engineering, decompiling or disassembling the Service, or otherwise attempting to derive the source code or trade secrets of the Service except as, and then only to the extent, expressly permitted by applicable Law;

ii. creating any derivative works or adaptations of the Service;

iii. renting, leasing, lending for profit or providing commercial hosting of the Service, or otherwise providing or making available the Service to any other person for their use;

iv. reselling the Service to any person;

v. creating a white label service using the Service;

vi. framing any Website or other web page provided via the Service; or

vii. using the Service other than as expressly permitted by this Agreement, or in any manner that we reasonably determine to be inappropriate or excessive (even if it is within the limits applicable to your subscription tier).

i. You agree to perform your own monitoring to ensure your compliance with these Terms, and not to rely on our undertaking monitoring.

6. Intellectual property and related

a. You warrant that your use of the Service or any User Operations you conduct and any User Content or Output to which they relate does not breach the intellectual property rights, the confidence, or the privacy of you or of any other person or entity.

b. You retain any intellectual property rights in any User Content.

c. All intellectual property rights, including copyright, in the Service and its content and methods remain the property of us or our licensors.

d. You warrant that any User Content and Output related to that User Content is not Prohibited Material.

e. Licence to us: You grant us and our successors and assigns a worldwide, irrevocable, perpetual, transferable, non-exclusive, royalty-free licence (WIPTNERF licence) to use, reproduce, and display the User Content and Output for the purpose of providing the Service or for our legitimate corporate purposes, including upgrading the Service, resolving any issue with the Service, verifying your compliance with, or enforcing, these Terms, otherwise verifying that User Content or Output is not Prohibited Material, or for our internal compliance or record-keeping purposes. You grant our TPSPs a licence limited to what is necessary for them to provide their part of the Service to us. You warrant that you have, or have been given (where you are a licensee of the intellectual property rights in User Content and Output), the right to grant such licences.

f. Moral rights: You consent to any act or omission by us in performing the Service which would otherwise constitute an infringement of your moral rights, and if you upload any User Content in which any third party has moral rights, you warrant that the third party has consented in writing in the same manner in our favour.

g. Licence to you over Output: Any copyright or other intellectual property rights that subsists in the format, headings and standard content (such as explanatory pages in spreadsheets) of Output belong to us or our licensors. We grant you a WIPTNERF licence over all such rights, to enable you to use the output of the Service for all legitimate purposes (for example, for commercial, study, research, or teaching purposes). Some Output may contain logos or trade marks belonging to us. We grant you a WIPTNERF licence to use those logos or trade marks as part of the outputs of the Service, but not in order to compete with us or otherwise free-ride on the Service.

h. Ideas: From time to time, you may send us suggestions, materials, information, ideas or concepts relating to the Service (Ideas). Unless otherwise agreed in advance by us in writing, you hereby irrevocably disclaim any intellectual property rights over Ideas. You also hereby grant us a WIPTNERF licence over, and as a separate matter agree not to enforce any such rights over, any rights that may be found not to have been effectually disclaimed (such as moral rights). Without limiting the foregoing, you agree that we may use such Ideas as we see fit, without payment of a fee or royalty and without attribution, and that no Idea will be subject to any confidentiality obligation or any moral rights. We may however in our absolute discretion choose to make you an ex gratia payment or otherwise recognise your contribution, if we decide to use or implement your Idea.

7. Privacy

a. Privacy policy: We will use reasonable endeavours to collect, use, and disclose Personal Information (including any contained in any User Content or Output) only in accordance with our Privacy Policy, available through our Websites, as in force from time to time.

b. Consents and notices: You agree to obtain all necessary consents, and provide all necessary collection notices, relevant to the Service that relate to privacy. You warrant that you have the right to upload, view, store or download any User Content or Output that contains personal identifiable information of any person.

c. Disclosure to law enforcement: In some cases, we may be required by law or for compliance or risk-management purposes to provide Personal Information, User Content, or Output to law enforcement authorities. We will obey any order to do so, without necessarily informing you or disputing such order. We may also choose to hand such material over to any lawful authority upon request, or proactively, if we consider the request to be justified or that the material concerned appears to be evidence of actual or contemplated illegal or unlawful conduct, without a warrant or other Court order. We may do so without seeking your consent. You agree not to raise any objection, and furthermore warrant that no other person will raise any objection.

d. AI features: Some features of the Service (currently, AI-drafted timelines, network charts and summaries) send the text of the documents you select to a third-party large language model provider, currently Anthropic, PBC, whose servers are outside Australia. This happens only when you run one of those features, and only for the documents you select. The text is used solely to generate your Output and is subject to the provider’s terms as published from time to time. By running an AI feature you consent to that transfer and warrant that you are entitled to make it, including under any confidentiality, professional secrecy or court-ordered restriction that applies to the document.

8. Cybersecurity

a. We will take reasonable steps to protect user names and email addresses (Account Information), User Content and Outputs from unauthorised use and disclosure, but cannot guarantee their security.

b. Unless otherwise stated on the Website, we are not certified to any particular cybersecurity standard.

c. You must use best endeavours to keep your account information safe and secure. If you use a single sign-on provider, you agree to adopt their recommendations on account security (such as concerning password and the use of multi-factor authentication) from time to time. You must notify us immediately should you lose control of your account on the Service (including if you lose control of the email account with which you registered an account with us).

d. Due to the risk of data loss, you agree not to upload to the Service business-critical or highly sensitive information the release of which might put you or another party at risk of economic, emotional, reputational or physical harm.

e. You also agree not to use the Service as your only storage location for any document, and to retain another copy, either locally or in your own cloud storage or other solution.

f. Output is retained on our servers for a limited period after it is generated and then deleted; User Content is retained while your account is active, subject to the storage limits of your tier. See the Privacy Policy for detail.

g. If through misconfiguration or otherwise you gain access to other Users’ information, you undertake to inform us immediately and not to use, disclose, store or transmit any such information.

9. Termination or suspension

a. We may suspend your account and access to the Service at any time with immediate effect and without prior notice, if:

i. we suspect you may have breached any provision of these Terms or any other aspect of our agreement;

ii. we suspect or become aware you may be insolvent, bankrupt or under external administration;

iii. you notify us, or we become aware, that your account may have been compromised or taken over;

iv. any payment you have made is reversed or queried or any charge-back is initiated; or

v. any invoice we send you is not paid by its due date, if in our absolute discretion we have agreed to a corporate multi-user subscription where we have agreed to invoice in arrears.

b. If we suspend your account, we may go on to terminate your account and access to the Service. In such cases we will use reasonable endeavours to contact you by email prior to terminating your account, unless we consider that your email account may have been compromised. We will consider any response you may provide within the due date for providing it, but are not bound to agree with your response or to wait for your response before acting.

c. For the avoidance of doubt, we are entitled to terminate your account in case of a suspicion as referred to above which is not ultimately proven, if we consider this would be prudent or would protect our legal interests or reputation.

d. Your account will also be terminated if we notify you of our intention to permanently cease to provide the Service.

e. Upon suspension or termination, your right to use the Service will immediately cease, and (subject to any applicable law to the contrary) we may delete your User Content, any Output that remains on our server, or any part of it.

f. You are not entitled to a refund or credit for a period during which your account is placed into suspension.

g. Upon termination, your subscription will lapse as at the end of the relevant billing period.

h. You agree that the remaining unused portion of your subscription for a period during which your account is placed into suspension or terminated or is a reasonable pre-estimate of our costs of processing the suspension or termination, and that you are not entitled to a refund of that amount.

i. Your obligations to us under this agreement will survive suspension or termination including any undertakings of non-competition or non-free riding you have undertaken, any licences, warranties and indemnities you have given us or agreed to give us, and any other obligation of yours that may be of continuing benefit to us.

j. Any undertakings of non-competition or non-free riding will survive for separate periods of: 6 months; 1 year; 2 years; 5 years after termination, in each case throughout the separate regions of: Victoria; Victoria and New South Wales; Australia as a whole; Australian and New Zealand; the Asia-Pacific Economic Cooperation countries from time to time; and worldwide. Any other obligations will survive indefinitely and apply throughout the world.

k. Each subscription is linked to a single email address. If you wish to no longer use the email address you subscribed with, you must cancel your subscription (with effect from the end of the current billing cycle) and create a new account using another email address. You will lose access to any User Content or any Output on our server you had on our server at that point when the cancellation takes effect. We will not “roll-over” or move credit or User Content from one account to the other in these circumstances.

10. Liability

a. The Service is provided “as is” and we make no representations or warranties of any kind, express or implied, as to its operation or content.

b. If you are not satisfied with the Service, or become aware that the Service does not accord with its description or is not suitable for your purpose, you agree to, as soon as possible:

i. notify us by email;

ii. cancel your subscription, with effect from the end of the present billing cycle; and

iii. stop using the Service, and remove all User Content that may be stored there, immediately.

c. To the extent permitted by law, our liability to you under these Terms is limited in all circumstances to one of the following options, as selected by us: AUD 50; resupply of the Service or supply of an equivalent or similar service; or refunding the amount you paid for the Service in the billing cycle in which you first notified us of an issue with the Service.

d. To the extent permitted by law, we will not be liable in any way, including in tort (including negligence), contract and otherwise, for any loss of or damage to data, including through a cyber-breach or cyber-attack; loss of profits or revenue; breach of privacy, intellectual property rights, breach of confidence, breach of official or professional secrecy or confidentiality; damage to reputation or goodwill; loss of business; or any consequential, indirect or special loss or damage.

e. Our liability under these Terms will be reduced proportionally to the extent to which any loss was caused or contributed to by any negligent, imprudent, improper, wrongful, unlawful or illegal act or omission of you, including any failure by you to follow recommendations as to security of your single sign-on provider (if applicable). You agree to provide us with full particulars of all such acts or omissions in writing within 14 days upon written request.

f. Our total liability to you for any claims under these Terms will not exceed the fees paid by you to us in the 12 months preceding the claim.

g. Artificial intelligence and/or natural language processing techniques frequently make mistakes, including false positives, false negatives and mischaracterisations. Where an AI feature gives a page or paragraph reference, the reference is resolved against your document, but the quoted wording may be inexact. You agree that you will check and review any results before placing reliance on them, including in a professional context.

h. If you are using the Service in your capacity as an employee or agent of another party, we will not be liable to your employer or principal but only to you. You warrant to us that you have not disclosed to us that you are using the Service in such capacity, except in the case of any multi-user corporate subscription.

i. Indemnity: You agree to indemnify and hold us and our employees, officers and related bodies corporate harmless from any claims, damages, or expenses (including all legal costs, on an indemnity or solicitor and client basis) brought by you or any other person, whether in a separate legal proceeding or by way of counterclaim or cross-claim, arising from your use of the Service or your violation of these Terms or of any other provision of our agreement. This indemnity extends to claims by third parties to whom you provide services.

11. Complaints handling

a. We will use reasonable endeavours to investigate and resolve your complaint within a reasonable timeframe.

b. You agree to take all steps that we require to authenticate your identity upon request, and to provide all documentary or other evidence or assistance to substantiate your complaint as (and in the form that) we reasonably request, at your own expense and in a timely manner.

c. You agree that we may ask you to participate in a recorded interview(s) concerning the circumstances surrounding your complaint and that, should you refuse to participate, we may discontinue our handling of your complaint.

12. Residence, governing law and dispute resolution

a. These Terms shall be governed by and construed in accordance with the laws of Victoria, Australia. You promise that you will rely on your remedies under Victorian law only (including any Australian laws applicable there) and will not rely on any foreign or other law in relation to any matter arising under these Terms or any dispute between you and us relating to the Service.

b. Prior to commencing any legal proceedings against us arising out of our agreement or the Service, you agree:

i. to lodge a written complaint and allow a reasonable time to elapse for us to investigate and resolve your complaint;

ii. to comply with all our requests to provide evidence or assistance in connection with the complaint, including by participating in a recorded interview(s) concerning the circumstances surrounding your complaint; and

iii. to provide us with a further 30 days’ notice of any dispute if you are not satisfied with the outcome after investigation and resolution of the complaint has taken place.

c. You undertake not to commence such proceedings prior to attending an online mediation for no less than 4 hours, at a time convenient to our representatives and for which you and we will prior to the mediation severally pay half the cost of the mediator each (the selection of whom will be made by agreement or, failing agreement, by the president or chair of an association of dispute resolution professionals nominated by us).

d. If such mediation is not successful in resolving the dispute, you agree to bring any legal proceedings in the least-cost tribunal or court in Victoria, Australia that is able to grant the relief sought. For these purposes, least cost will be determined in the following ascending order: Magistrates’ Court, Victorian Civil and Administrative Tribunal, County Court, Supreme Court, or their respective successor courts or tribunals from time to time.

13. Amendments, etc.

a. We reserve the right to update these Terms from time to time by posting a replacement version to our website or by otherwise bringing it to your notice.

b. Your continuing to hold a subscription for the Service after the changes take effect constitutes your acceptance of the new Terms. This is so whether or not the change takes place during a billing cycle or you read or become aware of the new Terms.

c. We may assign our rights and obligations to another party such as the acquirer of our business without seeking your consent.

d. If any of these Terms are invalid or unenforceable they are to be read down or severed to the extent necessary without affecting the validity or enforceability of the remaining terms.

14. Notices

a. Notices referred to in these Terms may be sent to us at the contact details above.

b. Corporate notices or court process may also be served on us at our registered address as indicated in the public register of companies kept by the Australian Securities and Investments Commission.

c. You consent to receive emails from us at the email address that is associated with your account.

d. You agree to regularly check both that address and our website for communications and new versions of these Terms or our Privacy Policy.